Genesys Brings Customer Engagement to the Cloud

Genesys Cloud

It’s been an exciting past few months here at Genesys. Following our Angel acquisition and the pending acquisition of SoundBite, it is clear Genesys is rapidly expanding its cloud solution offerings. Today, we are proud to announce the launch of Genesys Cloud, a whole new division of Genesys that moves the industry’s broadest set of customer engagement services into the cloud. As more companies worldwide have turned to the cloud for enterprise applications, many customer engagement solution providers have been slow to adopt a comprehensive cloud strategy. With this launch, we are able to address the varying customer engagement needs of companies of all sizes.

Genesys Cloud brings together two new offers: Platform On-Demand and Solutions On-Demand. Our Platform On-Demand offering delivers the full capabilities of the Genesys platform, an extraordinarily powerful customer experience management suite that has been the popular choice of many of America’s largest companies as an on-premise solution. Additionally, Platform On-Demand allows for either a cloud-only or a hybrid deployment model. A hybrid deployment provides the flexibility to integrate with existing on-premise Genesys or multi-vendor environments, allowing customers to migrate to the cloud at their own pace.

At Angel, we built a compelling and disruptive cloud solution which is the backbone of the Solutions On-Demand offering. Solutions On-Demand enables business or departmental users to get up and running a flexible and scalable contact center quickly supporting up to 150 agents and with unlimited IVR ports. It also provides advanced business intelligence analytics to optimize the customer experience, and includes a wide range of industry solutions for Financial Services, Healthcare, High Technology, Media and Entertainment, Pharmaceutical, Retail, Telecommunications, Travel and Hospitality, and Utilities companies.

Genesys solutions from the cloud are also currently available through a global partner ecosystem, which provides a range of cloud-based offerings built on the Genesys platform. Today, this includes 29 partners, serving more than 1,100 customers worldwide.

Following this exciting news, we now provide the industry’s broadest offering of cloud solutions for contact centers and customer engagement. With the ability to arm companies with the tools needed to deliver an optimized customers experience regardless of the size or existing capabilities of the company, the future is looking bright here at Genesys. Visit our website to learn more about our full Genesys Cloud offerings.

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About the Author: David Rennyson previously served as Vice President of Sales at Angel for over 2 years, during which time he helped Angel achieve nearly 60% year on year revenue growth. David came to Angel from Spirent Communications, where he held positions as both Vice President of Marketing and Vice President of Sales. As VP of Marketing, David developed and launched Spirent's IP services, field force management and DSL solutions. As VP of Sales, he formulated account strategies and designed solutions for large telecommunications carriers including Verizon, BellSouth, Cincinnati Bell, TelMex, and Puerto Rico Telecom. David received a Bachelors Degree with honors in Economics from James Madison University. As a Rotary Scholar, he completed his Master's Degree of Science in Information Technology at the Engineering and Computer Science Colleges of University College, London; and David also earned an MBA at Duke University's Fuqua School of Business.

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