Here at Angel, we take pride in the quality of our voice solutions and applications. But as excited as we may get about voice technology, nothing beats the recognition of our company and products by not only one, but three organizations within our industry.
We are thrilled to say our own Customer Experience Platform won bronze in the Innovation in Customer Service category in the sixth annual Stevie Awards for Sales & Customer Service. It’s no secret that enabling our enterprise customers to provide their end-users with a memorable customer experience is a big passion of ours. The Stevie Awards for Sales & Customer Service are one of the world’s top sales awards, contact center awards, and customer service awards and this recognition reemphasizes our commitment to provide quality solutions that improve customer satisfaction.
Outside of our customer engagement platform, our social media solutions have also received some notable industry nods. Our own Voice for Chatter also received the Product of the Year award from INTERNET TELEPHONY magazine. Angel’s Voice for Chatter is a cloud-based, free application which brings IVR technology to Salesforce.com’s social media tool that looks to “empower employees and make business processes social.” With voice functionality on Chatter, employees can be more productive and easily share information by leaving a voice update on their Chatter feeds via a link to the audio recording as well as a transcribed text version of the voice update.
Additionally, Angel’s VoiceforTwitter was selected as a finalist in the 2012 Appy Awards’ social networking category. Our VoiceforTwitter has had an exciting year since starting off in President Obama’s Twitter 2011 Town Hall Meeting and enables Twitter users to deepen their social media experience and connect with other members using both text and voice.
As we approach the midway mark to 2012, we remain committed to creating new and innovative services and solutions across Web and mobile platforms to ensure our enterprise customers can not only remain as efficient and productive as possible, but also have the best tools on hand in order to create a personalized experience for their customers. Needless to say, we’re excited to share what’s in store from us in the second half of 2012!
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